Customer Grievance redressal
Vridhi Home Finance
Customer Grievance Escalation Matrix
If you're unhappy with our products or service, here's exactly who to reach at each stage and how long each level has to respond.
LEVEL01
Lodge complaint at branch
Branch Manager
Visit the nearest VFHFL branch and register your complaint in the complaint register.
Or send a written letter to the branch manager of the nearest branch.
Email: care@vridhihomefinance.com
Or send a written letter to the branch manager of the nearest branch.
Email: care@vridhihomefinance.com
Visit Branch
Written Letter
Email
No response within 7 days, or not satisfied with resolution
LEVEL02
Manager, Customer Service
Email: care@vridhihomefinance.com
Phone: +91 8310167101 (Mon–Sat, 10 AM – 6 PM, except public holidays & 1st/2nd Saturdays)
Address: 1st Floor, No. 38, GKR Sapthagiri Vaishtadhama, 12th Cross, Off CBI Road, Ganganagar, Bengaluru 560032
Phone: +91 8310167101 (Mon–Sat, 10 AM – 6 PM, except public holidays & 1st/2nd Saturdays)
Address: 1st Floor, No. 38, GKR Sapthagiri Vaishtadhama, 12th Cross, Off CBI Road, Ganganagar, Bengaluru 560032
Email
Phone
Letter
Unresolved for 14 days, or not satisfied with the outcome
LEVEL03
Grievance Redressal Officer
Mr. Sandeep Arora - Nodal Officer
Phone
Email
Unresolved for 30 days, or not satisfied with the outcome
LEVEL04
National Housing Bank
Complaint Redressal Cell
Online Portal: grids.nhbonline.org.in
Post/Courier: Dept. of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi 110003
Complaint form: nhb.org.in/grievance-redressal-officer
Post/Courier: Dept. of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi 110003
Complaint form: nhb.org.in/grievance-redressal-officer
Online Portal
Post / Courier
For the complete Grievance Redressal Policy, please refer to the Investor Relations section on our website.